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Terms & Conditions

TERMS AND CONDITIONS OF PURCHASE

Your offer to purchase goods is accepted solely upon the terms and conditions stated below. Any additional or different terms and conditions proposed by you are rejected and shall have no effect. This order, when accepted by Ferris and Char Char Cosmetics, is not subject to cancellation or deferment of delivery. The products and services available on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples that you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. Ferris and Char Char Cosmetics reserves the right to cancel any online order for any reason.


ORDER PROCESSING

Most orders are processed within 48 hours of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. All purchases are subject to credit authorization prior to processing. Only authorized purchases may be processed and shipped.


ORDER CANCELLATIONS

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons for cancellation are: 

1. Item(s) not available. 

2. Difficulty in processing payment information. 

3. Cannot ship to address provided. 

4. Duplicate order was placed. 

5. Cancelled due to a customer request. 


ITEM AVAILABILITY

If an item selected is temporarily out of stock at the time of your order, you will be notified via email. 


RETURN POLICY

We do not accept returns, exchanges or refunds. All sales are final.


ORDER PROCESSING TIMES

At this time shipping can take 2-3 weeks on Canadian purchases and 4-6 on American purchase. We are a new business but plan to shorten those times as we get more established. We also do not offer tracking at this time. If your order has not arrived past 6 weeks please email contact@ferrisandcharchar.com and we can look into it.


DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at contact@ferrisandcharchar.com. Please provide the order number along with your email address and phone number for faster service.


SHIPPING

Ferris and Char Char Cosmetics accepts orders that are billed and shipped to locations within Canada and the United States. Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Sorry, no international shipping at this time.


SHIPPING RULES AND RESTRICTIONS

All purchases made from Canada will be processed in Canadian dollars. Purchases made from the United States will be processed in US dollars. 


REPRESENTATIONS AND WARRANTIES; LIMITATION OF LIABILITY

THE WEBSITE IS PRESENTED “AS IS.” WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE WEBSITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

WE ARE NOT RESPONSIBLE FOR TIMELINESS, ACCURACY, UNAVAILABILITY OR INTERRUPTIONS IN AVAILABILITY, VIRUSES OR OTHER DEFECTS IN THE WEBSITE OR ITS CONTENTS. IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00).


GENERAL

By using this Website, you acknowledge and agree that these Terms and Conditions, which include our Privacy Policy constitute the complete and exclusive agreement between us concerning your use of the Website, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Website. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such terms and conditions.