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FAQ

Where can I purchase Ferris and Char Char Cosmetics?

Ferris and Char Char products are only available for online sales at this time. 


What if the product I want is out of stock?

Out of stock items are not available for ordering at this time unless indicated as a presale item, which you can order in advance. Unfortunately, we do not know when more items will become available if they're backordered. We're sorry for any inconvenience this may cause.


Need more help? Email us at contact@ferrisandcharchar and we will get back to you as soon as possible.


My order is missing a product.

We may not have had all of the items in stock when we shipped your package. Your shipping confirmation email should indicate which products might still be outstanding and pending shipment. If something was not shipped, you will not be charged for it.


Can I choose more than one shelter or rescue to donate 10% of the sale to? 

We can donate 10% of the sale to ONE rescue or shelter of your choice per order.


I am Canadian, can I choose an American rescue or shelter as the recipient of the donation?

Yes. You can select any of our rescue/shelter partners in Canada or the United States. Exchange rates will apply to CAD dollar contributions to all American Shelters. 


I am American, can I choose a Canadian rescue or shelter as the recipient of the donation?

Yes. You can select any of our rescue/shelter partners in Canada or the United States. Exchange rates will apply to US dollar contributions to all Canadian rescues.